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Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Erin Kelley
Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Impact of Teaching Firms about Labor Laws on Hiring in South Africa

Researchers investigated whether access to information about local labor laws could improve firms’ understanding of the law. They found that free access to an existing subscription service that provided this information improved firms’ understanding of labor regulations and resulted in large...