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Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Researchers sought to test whether intensive job counseling with a private provider is an effective means of increasing employment rates, even for a population with such a low attachment to the labor market. Results suggested that job-counseling increased employment rates among counseled individuals...

Researchers conducted a randomized evaluation to test the impact of pay for performance contracts on teachers’ qualities, effort, and student learning in Rwanda. Pay for performance improved teacher effort, particularly their presence in classroom and their pedagogical effectiveness, and raised...