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Browse news articles about J-PAL and our affiliated professors, and read our press releases and monthly global and research newsletters. For media inquiries, please email us.

Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Erin Kelley
Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Personalizing Information to Improve Retirement Savings in Chile

Olga Fuentes Contreras
Julio Riutort
F_lix Villatoro
Researchers partnered with Chile’s national pension authority to evaluate the effect of personalized versus generic information, delivered via self-service kiosks at government offices, on long-term savings. People who received personalized information increased their voluntary contributions in the...