2024

2023

Bureaucracy, adoption of digital technology, and firm growth

Researchers:
Location:
West Java
Type:
  • Project development grant
Our project aims to strengthen local state capabilities in servicing Micro, Small and Medium Enterprises (MSMEs), and to evaluate impacts on local MSME outcomes, including the adoption of Digital Financial Services (DFS) and e-commerce. We will conduct surveys...

Competition, Trust, and Price Transparency: Evidence from Branchless Banking Agents in Indonesia

Type:
  • Full project
While the rapid expansion of branchless banking agents has made it possible for millions of Indonesians to have access to financial services in their own locations or villages, this implies an increase in competition faced by agents in a market that is often...

2022

2021

Role of Religion as a Barrier to Digital Financial Inclusion

Researchers:
Location:
West Java, Indonesia
Type:
  • Project development grant
Digital financial services (DFS) are dramatically changing the financial inclusion map of the world. Given the promise of DFS, policymakers are prioritizing the rapid expansion of mobile banking by reducing the adaptation barriers. These barriers are often...

2020

Branchless Banking Agents’ Profile, Limitations, and Potential for Agent Network Expansion and Improvement

Researchers:
  • Gianmarco León Ciliotta
  • Erika Deserrano
  • Firman Witoelar
Location:
Nation-wide in Indonesia
Type:
  • Project development grant
Policy reports suggest that agent network size, distribution, sustainability, service reliability, quality and demographics are important determinants of their performance. However, the available causal evidence on what interventions could be used to increase...

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