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Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Erin Kelley
Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Interfirm Relationships and Business Performance in China

Adam Szeidl

Can facilitating relationships between small- and medium-sized businesses help them grow? In Jiangxi Province, China, researchers conducted a randomized evaluation to study the impact of business relationships on firm performance. Monthly meetings among firms increased sales, profits, and other...