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Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Providing Agricultural Inputs in the Democratic Republic of Congo

Sylvie Lambert
Margaux Vinez
In partnership with the Ministry of Agriculture of the Democratic Republic of Congo and the World Bank, researchers are investigating how subsidizing the cost of and access to improved seeds affects smallholder farmers’ take-up of improved seeds, their short-term agricultural productivity, and...