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In an attempt to reduce employee turnover and increase productivity, companies are increasingly allowing employees to work from home. Researchers analyzed the impact of working from home on productivity and work-life balance by randomly assigning some employees of a call center in China to work from...

During the 1998 state and federal elections and the 1999 city elections in New Haven, Connecticut, researchers found that face-to-face canvassing and direct mail appeals significantly increased voter turnout not only during the election year but also in the election a year after.

A randomized evaluation in rural Kenya found that offering higher short-term interest rates on a savings account substantially increased bank account use two and a half years for after the promotional rate ended. Offering the interest rate promotion on individual bank accounts also increased...

Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Buyers often have limited information on service quality in low- and middle-income countries. In the absence of information, buyers may receive low quality services or may choose not to seek out service at all, limiting potential benefits for households. Researchers evaluated a program in Pakistan...