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In Ghana, researchers evaluated the impact of providing vendors and consumers with information on official mobile money charges and options for recourse for consumers to report being overcharged. The program led to a decrease in misconduct, which in turn facilitated an increase in market activity...

In low- to middle-income countries around the world, nearly one billion people lived in urban informal settlements as of 2018. Rapid urbanization in most large African cities has led to both more people and a higher proportion of people living in informal settlements over time. Researchers conducted...

In “the text message capital of the world,” the Philippines, researchers tested the effect of text message reminders on client repayment rates. In contrast with previous research, they found that text message reminders did not increase repayment on average. Yet for repeat borrowers, who had known...