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Re searchers used a randomized evaluation to measure the impact of providing mobile calling credits to low-income adults on well-being outcomes in Ghana. Overall, the mobile credit intervention increased the ability for individuals to meet unexpected communication needs, particularly when delivered...

Researchers sought to test whether intensive job counseling with a private provider is an effective means of increasing employment rates, even for a population with such a low attachment to the labor market. Results suggested that job-counseling increased employment rates among counseled individuals...

Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...