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Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Sensitivity to Interest Rates and Account Ownership Requirements for a Commitment Savings Account in the Philippines

Researchers worked with First Valley Bank in the Philippines to evaluate the impact of varying the interest rate and account ownership requirements on demand for commitment savings accounts. While savings account take-up was 23 percent, neither the interest rates nor the ownership requirements...

The Impact of a Tax Holiday Lottery in Uruguay

Felipe Monestier
Rafael Piñeiro
Fernando Rosenblatt
Guadalupe Tuñón
Researchers tested in the case of Montevideo, Uruguay the impact of winning a tax holiday on subsequent tax compliance. Winners of the tax holiday lottery were 3 percentage points less likely to pay taxes in subsequent payment cycles, likely because the holiday disrupted the habit of tax paying, and...

Empowering Citizens through Community-Based Development Empower Citizens in Ghana

Researchers conducted a randomized evaluation to test the impact of community-based development on political participation, public goods provision, and individual well-being in Ghana. They found that, although the community engagement program led to changes in local leadership, it was not an...

Financial Coaching in Peru

Researchers will evaluate the impact of the program on the employees’ financial decisions related to credit, savings, and money management.