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Managerial Practices for Improved Productivity of Skilled Workers in the UK

Greer Gosnell
Researchers worked with an airline to test the impact of different types of information and incentives on pilots’ productivity, as measured by pilots’ implementation of fuel-saving practices. Provision of personalized targets for achieving these fuel-saving practices led pilots to implement them...

Improving Women’s Labor and Welfare Outcomes through Microfinance in Uganda

Researchers in rural Western Uganda tested whether a microfinance program can help women borrowers switch out of subsistence agriculture to other labor activities, such as entrepreneurship or small-scale trading. While microloans helped women switch into service-based jobs including small-scale...

Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Phone-Based Tutoring to Support Learning during School Closures: Evidence from Five Countries

In the context of the COVID-19 pandemic, researchers conducted a randomized evaluation to test the impact of delivering educational content via mobile phones on student learning in five countries. Mobile-based instruction, especially through phone call tutorials, improved foundational learning...