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In “the text message capital of the world,” the Philippines, researchers tested the effect of text message reminders on client repayment rates. In contrast with previous research, they found that text message reminders did not increase repayment on average. Yet for repeat borrowers, who had known...

Researchers provided payday borrowers in the United States information about the true costs of payday loans in order to find out whether they would respond by changing their demand for the product. Better informed individuals reduced their demand significantly, suggesting that getting consumers to...

Researchers ran a large randomized credit information training program that described the existence and workings of the bureau to the clients of this lender. The results indicate that the credit bureau generated large efficiency gains for the lender, and that these gains were augmented when...