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Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Using Technology to Improve Direct Benefit Transfer in India

Researchers conducted a randomized evaluation of a web and mobile-based management and monitoring platform, PayDash, to improve the administration of Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS). PayDash access reduced wage payment delays and increased household participation...